Valdosta Daily Times

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April 11, 2013

State agency struggles with computer outage

ATLANTA — Computers at Georgia Department of Driver Services were back up and running Wednesday, one day after a statewide computer outage at licensing and testing centers across the state.

A software glitch either shut down or slowed computers throughout the day on Tuesday. Agency officials said the problems continued throughout the day, CBS Atlanta reported.

Tuesday’s outage “appears to stem from faulty network hardware,” Alan Moore, MorphoTrust USA Senior Vice President for Program Operations, told The Atlanta Journal-Constitution.

The outage could not have come at a worse time.

“Tuesday is always the busiest day for visiting a DDS,” agency spokeswoman Susan Sports told the newspaper.

Though computers were functioning again, she said the volume of customers on Wednesday was expected to be “extremely high,” which would lead to longer wait times. Sports advised customers to reschedule their visits for later in the week if they are able to do so.

It’s not the first time that software issues have pledged the Department of Driver Services. In June, commercial drivers at the former Hapeville location were turned away for a couple of days because of another computer problem.

 

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