Valdosta Daily Times

National, International News

October 13, 2013

Food stamp debit cards not working in many states

--- — People in Ohio, Michigan and 15 other states found themselves unable to use their food stamp debit-style cards on Saturday, after a routine test of backup systems by vendor Xerox Corp. resulted in a system failure.

“While the electronic benefits system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. Technical staff is addressing the issue and expect the system to be restored soon,” Xerox spokeswoman Jennifer Wasmer said in an emailed statement. “Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible.”

U.S. Department of Agriculture spokeswoman Courtney Rowe underscored that the outage is not related to the government shutdown.

Shoppers left carts of groceries behind at a packed Market Basket grocery store in Biddeford, Maine, because they couldn’t get their benefits, said fellow shopper Barbara Colman, of Saco, Maine. The manager put up a sign saying the EBT system was not in use. Colman, who receives the benefits, called an 800 telephone line for the program and it said the system was down due to maintenance, she said.

“That’s a problem. There are a lot of families who are not going to be able to feed children because the system is being maintenanced,” Colman said. She planned to reach out to local officials. “You don’t want children going hungry tonight because of stupidity,” she said.

Colman said the store manager promised her that he would honor the day’s store flyer discounts next week.

Wasmer said the affected states also included Alabama, California, Georgia, Iowa, Illinois, Louisiana, Massachusetts, Maryland, Mississippi, New Jersey, Oklahoma, Pennsylvania, Texas and Virginia.

Ohio’s cash and food assistance card payment systems went down at 11 a.m., said Benjamin Johnson, a spokesman for the Ohio Department of Job and Family Services. Ohio’s cash system has been fixed, but he said that its electronic benefits transfer card system is still down. Johnson said Xerox is notifying retailers to revert to the manual system, meaning customers can spend up to $50 until the system is back online. Recipients of the state’s supplemental nutrition assistance program, or SNAP, should call the 800 number on the back of their card, and Xerox will guide them through the purchase process.

Illinois residents began reporting problems with their cards — known as LINK in that state — on Saturday morning, said Januari Smith, spokeswoman for the Illinois Department of Human Services.

Smith said that typically when the cards aren’t working retailers can call a backup phone number to find out how much money customers have available in their account. But that information also was unavailable because of the outage, so customers weren’t able to use their cards.

“It really is a bad situation but they are working to get it fixed as soon as possible,” Smith said. “We hope it will be back up later today.”

In Clarksdale, Miss. — one of the poorest parts of one of the poorest states in the nation — cashier Eliza Shook said dozens of customers at Corner Grocery had to put back groceries when the cards failed Saturday because they couldn’t afford to pay for the food. After several hours, she put a sign on the front door to tell people about the problem.

“It’s been terrible,” Shook said in a phone interview. “It’s just been some angry folks. That’s what a lot of folks depend on.”

Mississippi Department of Human Services director Rickey Berry confirmed that Xerox, the state’s EBT vendor, had computer problems. He said he had been told by midafternoon that the problems were being fixed.

“I know there are a lot of mad people,” Berry said.

Sheree Powell, a spokeswoman for the Oklahoma Department of Human Services, started receiving calls around 11:30 a.m. about problems with the state’s card systems. More than 600,000 Oklahomans receive SNAP benefits, and money is dispersed to the cards on the first, fifth and 10th days of every month, so the disruption came at what is typically a high-use time for the cards.

Oklahoma also runs a separate debit card system for other state benefits like unemployment payments. Those cards can be used at ATMs to withdraw cash. Powell said Xerox administers both the EBT and debit card systems, and they both were down initially.

Like Ohio’s Johnson, Powell said that Oklahoma’s cash debit card system has since been restored, but the EBT cards for the SNAP program were still down. Powell said Oklahoma’s Xerox representative told them that the problems stemmed from a power failure at a data center, and power had been restored quickly.

“It just takes a while to reboot these systems,” she said, adding that she did not know where the data center was located.

Powell said that some grocery store cashiers had been speculating that the federal government’s shutdown caused the problem, but state officials have been assured that that is not the case.

“We are hopeful it will be up this afternoon but we were not given a specific time frame,” she said.

David Akerly, a spokesman for Michigan’s Department of Human Services, also confirmed that residents in his state have reported problems using their cards.

 

1
Text Only
National, International News
  • Man said to be homesick for prison gets 3 1/2 years

    An ex-con who spent most of his adult life behind bars on Thursday got what he said he wanted for robbing a suburban Chicago bank. The 74-year-old gets to go back to the place he called home — prison.

    April 18, 2014

  • Today in History for Friday, April 18, 2014

    Today is Good Friday, April 18, the 108th day of 2014. There are 257 days left in the year.

    April 18, 2014

  • Another arrest made in kidnapping

    Another arrest was made in the kidnapping of a North Carolina prosecutor’s father, federal investigators said Thursday.
    Quantavious Thompson was taken into custody late Wednesday afternoon, FBI spokeswoman Shelley Lynch said in a statement. Details on his arrest weren’t immediately available.

    April 18, 2014

  • Boston Marathon Bombi_Rich copy.jpg Questions linger year after Boston Marathon bombs

    A surveillance video shows a man prosecutors say is Dzhokhar Tsarnaev placing a bomb near the finish line of the Boston Marathon, just yards from where an 8-year-old boy was killed when it exploded.

    April 15, 2014 1 Photo

  • AP120401029 copy.jpg Today in History for Tuesday, April 15, 2014

    Today is Tuesday, April 15, the 105th day of 2014. There are 260 days left in the year.

    April 15, 2014 1 Photo

  • Space Station_Rich copy.jpg NASA OKs space station visit despite dead computer

    NASA is pressing ahead with Monday’s planned launch of a supply ship despite a critical computer outage at the International Space Station, promising the situation is safe.

    April 14, 2014 1 Photo

  • Fatal Shooting Kansas_Rich copy.jpg 3 dead after suburban Kansas City shooting

    A man opened fire outside a Jewish community center on Sunday, killing two people before driving over to a retirement community a few blocks away and killing someone else, authorities said.

    April 14, 2014 1 Photo

  • Seven Dead Babies Arr_Rich(1) copy.jpg Utah woman arrested after 7 dead babies found

    A Utah woman accused of killing several babies she gave birth to over 10 years was arrested Sunday after police discovered seven tiny bodies stuffed in separate cardboard boxes in the garage of her former home.
    Megan Huntsman, 39, who lived in the Pleasant Grove home until three years ago, had the infants between 1996 and 2006, investigators said.

    April 14, 2014 1 Photo

  • AP110714053482 copy.jpg Today in History for Monday, April 14, 2014

    Today is Monday, April 14, the 104th day of 2014. There are 261 days left in the year. The Jewish holiday Passover begins at sunset.

    April 14, 2014 1 Photo

  • APTOPIX Range Showdow_Rich copy.jpg Feds release cows gathered in Nevada roundup

    Federal land managers confirmed Saturday that they released all 400 or so head of cattle rounded up on public land in southern Nevada from a rancher who has refused to recognize their authority.

    April 13, 2014 1 Photo

Top News
Poll

What you think about school and workplace rules about Facebook friends?

There have to be rules.
No need for rules, just use common sense.
If people want to be friends, what is the big deal?
Nobody uses Facebook anymore.
     View Results